1. Scope
This Privacy Policy applies to the Green Garden Society Android application, including its Admin Portal and Customer Portal.
2. Information We Handle
- Customer name, father name, address, mobile number, alternate mobile number, and email address.
- CNIC or other identification details used for society record management.
- Plot number, plot size, booking details, allocation status, and related remarks.
- Payment, installment, outstanding balance, due-date, penalty, and receipt information.
- Login and account information such as Firebase user ID, role, account status, and customer record link.
- Society notices, complaints, administrative records, and activity information.
- Technical error information produced when the application or a connected service fails.
3. How We Use Information
- Authenticating administrators and customers.
- Maintaining customer, plot, payment, and installment records.
- Showing customers their own linked account information.
- Preparing summaries, reports, invoices, notices, reminders, and analytics.
- Protecting the application and preventing unauthorized access.
- Responding to support, correction, account, and deletion requests.
4. Firebase and Service Providers
The application uses Google Firebase services, including Firebase Authentication and Cloud Firestore, to authenticate users and store application records. Information may therefore be processed on systems operated by Google as a service provider.
Green Garden Society does not sell personal information and does not share personal information with third parties for advertising. Information may be disclosed when required by law, to protect users or the application, or to service providers that process data on behalf of Green Garden Society.
5. Data Security
Green Garden Society uses reasonable administrative and technical safeguards, including authenticated access and Firestore security rules, to restrict access according to user roles. No electronic system is completely secure, so absolute security cannot be guaranteed.
6. Data Retention
Information is retained for as long as needed to operate the society-management service, maintain legitimate business and financial records, comply with legal obligations, resolve disputes, and protect the application.
Some transaction, payment, ownership, fraud-prevention, security, or legal records may be retained after a deletion request where retention is reasonably necessary or legally required.
7. Account and Data Deletion
A customer or authorized account holder may request deletion of their Customer Portal account and associated personal data by emailing khubiabulhassanshahpur@gmail.com with the subject Green Garden Society Account Deletion Request.
The request should include the account holder's full name, mobile number used for the Customer Portal, and plot number or another detail needed to verify the request.
After reasonable verification, the authentication account and associated data will be deleted or anonymized, except for information that must be retained for legitimate legal, security, fraud-prevention, ownership, or financial-record purposes.
8. User Rights and Choices
- Request access to personal information held about them.
- Request correction of inaccurate or incomplete information.
- Request account and data deletion, subject to lawful retention requirements.
- Report suspected unauthorized access or misuse.
9. Children's Privacy
The application is intended for authorized society administrators and registered customers. It is not designed for independent use by children.
10. Changes to This Policy
This policy may be updated when the application, legal requirements, or data practices change. The revised policy will show a new effective date.
11. Contact Us
Email: khubiabulhassanshahpur@gmail.com